02 Jun What is Trust Mark?
When you need roofing repairs or a new roof, you should never compromise; your roof is the only part of your property that keeps the elements out.
But how do you know who the best roofing contractors are? How can you trust them? TrustMark tradesmen are a good place to start – these tradespeople are reliable and operate to Government endorsed standards. But what is Trust Mark, and is it important?
TrustMark is a not-for-profit organisation licensed by the UK Government. It covers all of the UK and operates under license from The Department for Business, Innovation & Skills (BIS). It is run by its own board which includes people from consumer organisations and independent organisations; this ensures a fair and proportionate strategy. TrustMark is paid for by the small fees it charges scheme operators.
TrustMark is a quality mark. Roofing contractors with this quality mark work to the highest standards and must comply with a strict code of practice. 30 scheme operators’ work in the repair, maintenance and improvement sector currently. These schemes are approved to carry the TrustMark logo, and it includes the roofing industry.
Is TrustMark important?
- TrustMark is very important for consumers. Here’s the benefits:
- Roofing contractors with the TrustMark logo have had their technical skills independently verified and checked through physical inspection, and there has been additional checks on their trading and financial records;
- Roofing contractors with the TrustMark logo are fully insured, promote good health and safety practices and must deliver good customer service (code of practice);
- Firms with the TrustMark logo can offer an insurance-backed warranty;
- Roofing contractors with the TrustMark logo can be complained about through TrustMark – so if you have a complaint, TrustMark will deal with it for you;
- The TrustMark scheme is fully supported by the UK Government.
Choosing a roofing contractor
Although TrustMark-approved contractors are highly recommended, this isn’t the only thing you should look out for; you should also look out for The National Federation of Roofing Contractors Limited (NFRC) membership as this independent association has its own quality requirements. Additionally, you need to seek references before any work is carried out – the most reputable roofing contractors will be happy to provide these and you should be wary of any that will not. Lastly, you should be specific and set out a detailed brief for any roofing contractors you contact, so that they can give you an accurate quote – you should try to get at least three quotes to get a decent idea about how much you should be paying.